The words “Client” and “Customer” may seem pretty clear cut, but in real estate they mean completely different things.
Customers are not entitled to representation. A salesperson or broker cannot make any decisions, no matter how beneficial they may be, on behalf of a customer.
A Client has Representation. Representation is the authority to handle a legally binding matter on behalf of another person. An agent has responsibility to his client to get the best possible deal and protect the interest of his client up to the limits of the scope of his license.
As a “Client” you can now experience the full privileges of a close working relationship with your Realtor® where your interests are first and foremost.
This also protects the agent from anyone who would use, and benefit from services provided, without fairly compensating the professional doing the work.